Pokemon: Green Means Go

Nicholas Sirris in Marketing

You are a CEO at a tech company in San Francisco and have to choose which product team to promote to senior level roles. Which would you choose?

Product Team A:

  • 14M downloads
  • $20k in daily revenue
  • $1.1M total net revenue

Product Team B:

  • 100M downloads
  • $10M in daily revenue
  • $160M in net revenue

There’s no doubting Team A’s success, but Team B’s numbers cast a shadow over its competition like that of a fifteen-story skyscraper towering over a neighborhood apartment complex.

Now what if I told you that Team B’s product is less than 30 days old, compared to 3 years for Team A?  Want to know something even more startling? They are essentially the same exact product.

 

Pokemon Go: Showing Up In Your Neighborhood

Product B is a game called Pokemon Go, a location-based mobile game that turns real-world landmarks into in-game objectives—and one that is all the rage right now.

The game is simple to learn. Using your phone’s GPS, the software causes Pokemon “monsters” to appear on your screen, superimposed on your normal camera view. You “catch” Pokemon by shooting a Pokeball at them while they are inside of a colored ring. If you’re successful, these monsters enter your collection, where you can customize their appearance and vital metrics. The idea, as Pokemon’s catch phrase insists, is to “catch ’em all”. It’s easy to play, addicting (I caught a few just this morning), and is one way or another, likely affecting your current personal life.

 

Pokemon Go Game

 

Pokemon Go Is Going, Going, Gone

Pokemon Go has made global headlines in the last 30 days. It’s raking in an insane 10M dollars a day, but in all honesty, its total worth could be in the billions.  Apple, whose iTunes store stands to make $3B from the downloads alone, recently announced that Pokemon Go had broken the record for most downloads in a week—not just among gaming apps, but of every category.  It’s easily surpassed Tinder’s user base in a few short weeks and now has an even more sizable one than the social media behemoth, Twitter.

From a financial point of view, these numbers aren’t impressive; they are groundbreaking.

 

Pokemon is breaking records

Waiting on the Sidelines

Companies are avidly looking to cash in on the game’s popularity and the waterfall of profits that are sure to come with it. Local businesses using various “luring” methods to attract Pokemon players to their storefronts are already reporting major bumps in revenue. Yelp even created a filter to help players identify gamer-friendly businesses. Everyone wants a piece of the Pokemon revenue pie.

Want to talk about a payday? Larger corporations will pay good money to have dedicated users spend time in their establishments. McDonald’s is the first company to take advantage of this setup but likely won’t be the last. In an attempt to piggyback on the media’s fixation, travel companies like Marriott Rewards have offered to sponsor the international travel of advanced players.

 

Pokemon partnerships

 

Putting A Stamp On The World

Gamers aren’t known for hitting the town, but Pokemon Go is pushing gamers to get out and explore their cities. If you’ve seen a large mass of people weaving through oncoming traffic, heads down, with their eyes glued to their phone screens in the past few weeks, you have an idea of what I’m talking about.

Is it annoying to dodge pedestrians paying no mind to the road? Sure. But this game is creating an opportunity for introverted and extroverted players alike to make new friends. Some people are even losing weight as a result of their daily gameplay. Pokemon Go might even be the answer for world peace. Who knows? It’s only been 30 days.

 

Large group playing Pokemon in Spain

 

Pokemon Go is No Overnight Success

Fact: Pokemon Go was actually released 3 years ago. Well, sort-of. Remember the previous example with the two lopsided product teams? Product B is a game called Ingress, brought to us by the founders of Pokemon GO. While it hasn’t exactly been a failure, Ingress is over 3 years old and has caused less uproar than it’s counterpart.

The strange thing is—Ingress is essentially the same game as Pokemon Go.  Think of Ingress as Pokemon Go’s older and less cool brother, that just so happened to pave the way for its existence.Instead of monsters, Ingress uses aliens. Although Ingress is team-focused, both games guide users to built-in hotspots where they can generate items to help further a mission. These hotspots exist physically and virtually, displayed together in one camera view.

Ingress’ world map was essentially repurposed for Pokemon, and it was Ingress players (can we call them Ingressors?) that indirectly determined the locations of Pokestops in Pokemon Go.

So if Ingress and Pokemon are the same game, why did the latter takeoff?  Was it luck? Timing?

 

John Hanke and Niantic

Pokemon Go’s virality is due to a technological evolution that John Hanke, CEO of Niantic, has been working on for over 30 years. Niantic began in 2010 as a startup within Google before spinning off in 2015 and becoming its own entity. Hanke was a founder of Keyhole, the company that helped create Google Earth and Google Maps. It was Hanke’s experience with mapping that gave Ingress a way to create its virtual landmark concept.

Hanke is no fool, but his decision to partner with Pokemon on a new version of his existing game was based on a joke. On April 1, 2014, shifty tech-giant Google played a little trick on us by integrating a version of Pokemon into Google Maps. Placing Pokemon characters throughout the globe, they released a video asking anyone adventurous enough to find and “catch ’em all.”

The winner would be offered a job at Google. Within a few hours, the joke (and likely publicity stunt) went viral. Hanke knew he had something big on his hands. Furthermore, it was then he was able to witness Pokemon’s fan-power in full force.

 

 

Lasting Strength in the Pokemon Brand

Pokemon turned 20 this past February. Created in 1996, it has sold over 200M copies and made $39B in its lifetime. This has made Pokemon the second-most popular video game franchise of all time. You don’t have to look very far to see that the Pokemon brand has kept much of its early popularity. It made over $2B in revenue just last year. Not too bad for a game that was predicted a failure by Nintendo prior to its launch.

Pokemon’s origin doesn’t lie so much in pets or monsters as it does in a love of bugs. The game’s creator, Satoshi Tajiri, came up with the idea for the game after trying to catch small beetles and worms as a child in his native country Japan. Tajiri, who was famously mentored by Donkey Kong and Mario creator Shigeru Miyamoto, gives credit to bugs as his inspiration. “As a child, I wanted to be an entomologist; insects fascinated me”, says Tajiri. The game is therefore rooted in a child-like excitement which would explain its popularity with the youth.

 

Pokemon extreme brand loyalty

 

In Branding, Emotions Are Powerful

A great brand is able to elicit emotion from its audience. For those of us that grew up in the 90’s with the original Pokemon game, the nostalgia is overwhelming.

We love Pokemon, but what does that really mean? We love the way the game makes us feel.

Pokemon are basically digital pets. They have unique sizes and shapes, temperaments and personalities. Sure, owning a digital pet isn’t the same thing as owning a real dog or cat, but it’s the next best thing. These Pokemon do the same things our real pets do. They make us laugh, we watch them grow— we take ownership of them.

Who’s able to recite a popular show’s intro theme song (I’m looking at you Fresh Prince of Bel-Air fans)? A brand’s music becomes engrained in our life experience.  It makes sense then, that Pokemon related songs have tripled in popularity since the release of Pokemon Go. Music is powerful and a great branding tool. I’d dare to bet there’s a jingle of some kind dancing around in your head right now.

For years, fans followed Pokemon through comic books and television shows. By continuing to provide quality content, Pokemon’s creators kept their audience engaged throughout the years. The show brought emotions out of us, and while it may have been years since we last tuned in, those emotions have a way of surfacing as they have now.

It’s this emotional tie-in between ourselves and the Pokemon brand that’s made the new game’s appeal undeniable.

 

You Don’t Need a Pokeball to Capture Your Brand’s Identity

Pokemon Go’s popularity is mirrored in the app’s metrics. Average usage is a key performance indicator (KPI) in the mobile app industry. A Pokemon Go-er is on the app for an average of 26 minutes, Conversely, Facebook’ users spend an average of 23 minutes in the Facebook app.

Numbers like these indicate a dedicated fanbase, and one that didn’t just haphazardly stumbled upon the game in the app store.

In other words, the longer a person spends on the app, the greater value for that app. “Truly successful apps offer a clear solution to a problem their users face, with success affirmed by users visiting the app repeatedly,” according to Brant DeBow, EVP of technology at BiTE Interactive. These users are showing Pokemon a rare kind of brand loyalty, like nothing we’ve ever seen before.

 

A loyal Pokemon fan holding a Pokeball

 

Brand Characteristics That Bring Value

What’s important in a brand? A logo design is only the start. Your brand should encompass the following characteristics:

Impassioned: Whether through color or design, when you make people feel something, it will resonate with them forever. There is a saying, “People will never remember the things you said. They will remember how you made them feel.” This holds true with branding as well.

Easy to access. Pokemon Go is free, meaning anyone can download and play it. Your brand should be specific enough to make sense in your industry, yet universal enough to reach any demographic.

Distinct in communication. Ingress’ storyline is fairly complicated, whereas Pokemon’s storyline is overtly simple. “Gotta catch ’em all” is a catch phrase that’s been used for over 20 years, and one gets to the essence of Pokemon. Getting to the point and maintaining one voice throughout your messaging is vital to branding.

Easy to engage. Pokemon Go is easy to learn how to play, and it is addictive. The moves are very basic and so are the goals. Your brand should make it easy for someone new to interact with it and intriguing enough for them to want to immerse themselves in it.

Consistent. The image of a red and white Pokeball has been at the forefront of the Pokemon brand since its inception. The Pokeball can historically be found on almost every product, including the most recent Pokemon Go release. Driving a consistent message is key to brand identification.

 

Emotions Rule

Augmented reality technology is impressive and will likely shape the future of mass marketing. Pokemon Go is a force— that much is certain, and every tech CEO and marketer wants to be in John Hanke’s shoes right now. Hanke’ success is well deserved; he devoted many years of his life to developing geo-locating technology.  Even so, the real story here from a marketer’s perspective is the unwavering strength of the Pokemon brand in the 20 years since its creation. Emotions elicit brand loyalty—and no one knows this better than Pokemon gamers.

 

The next time you see those impassioned gamers face-down in their phone, keep in mind they’re not just having fun. They’re emotionally invested.


What is Facebook Timeline? (Video)

Fahrenheit Marketing
Fahrenheit Marketing in Design

Facebook recently announced a multitude of changes to the website’s features and user interface including the brand new Facebook Timeline. In Fahrenheit Marketing’s newest video blog, Joseph Holguin takes us through Timeline which is shaping up to be one of the most exciting changes to Facebook since it was launched.

This new feature puts your life into a timeline allowing users to go back into the past, to a time even before you joined Facebook to fill in the blanks of your personal history.  Now, others can see your life before you hit the social media world.   They will learn more about your personal history, and have a deeper insight into who you really are.  For example, as one of the more popular functions of this timeline, people will now be able to see what you’re listening to on Spotify.

The Timeline has not been widely available to this point however, open to only a handful of developers. With the introduction of the Timeline, Facebook is hoping to push your content further, to the eyes of your friends and family.

 

 

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Twitter Improved User Retention Rates With Counter Intuition

Fahrenheit Marketing
Fahrenheit Marketing in Design

The most common methodology for user experience optimization is  simplifying the conversion process to make it as easy as possible for someone to interact with your site. This often involves shortening steps, simplifying pages and cleaning up clunky designs. However, Twitter discovered that inserting additional steps into the sign up process actually improved user sign up rates because it allowed them to give their service more context and engage users with the site before they officially created their account.

In an interview with AllThingsD, Twitter product lead Josh Elman did not disclose the abandonment rate for their sign up process, but noted that adding more steps increased sign-ups 29 percent. In the interview, he disclosed the “a-ha” moment when a Twitter user shifts their visiting patterns from being a casual to active user.

Elman reported when someone follows 30 accounts and roughly 10 of those follow them back, the user becomes more active on the site. Following this metric disclosure, Business Insider used the Twitter API to research how many people fall into this category and determined that based on Twitter’s definition of an active user, fewer than 21 million exist. While it sounds small, it’s difficult to provide context since there aren’t any other services with a similar metric that provide access to their data.


A Site is Never Finished

Fahrenheit Marketing
Fahrenheit Marketing in Design

In late December Fahrenheit launched version 2.0 of our site. The new design took our old cluttered look and improved on it by focusing on core services and making it easier to navigate. Fast forward two and a half months and the current version of our site is completely different as a result of UX testing.

Take a look at our home page on from late December:

Fahrenheit's web site in December 2010

Now compare it to our current home page:

Fahrenheit's web site as of today

– We switched out the main section which featured four slides and 3 buttons to three segments highlighting core competencies

– We extended the blog bar on the right side to accommodate more news items and removed the scroll buttons as a result

– Added more home page content and segmented it graphically

– Extended the page to take up more space above the fold

– Added seminar button to promote our ongoing seminar and webinar events

– We added social buttons

– Added small separators to the navigation

– Removed the textured background to improve readability

All of these changes were made for a reason. We reviewed usability and made appropriate changes not only because we want to improve our own site performance but to emphasize the fact that we practice what we preach when it comes to UX. Our web design philosophy is simple: A site is never finished